ai4Support: the AMS software

ai4Support is a valuable tool for tracking customer support requests, reporting time spent on each ticket and monitoring support contracts.

A portal where customers can open tickets, have a direct line via chat with the support team, and keep track of the remaining balance of their consumer contracts. No matter where they are, customers will always be able to keep an eye on the status of their ticket management thanks to the optimized and facilitated interface for use via browser and from any smartphone or tablet.

The dashboard developed on internal Power BI updates directly from Microsoft Dynamics Business Central data.
This is how it is possible to have a real-time perspective on the performance of support and react immediately and effectively.